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ABC Company Case Study

ABC Company received an unusually large batch of accounts (55,000) from one of their clients, 90% of which are Spanish-speaking debtors. In lieu of hiring agents adding to the staff, ABC Company engaged CS to provide four trained human resources to work these new files.

The following are the actual results of the first three months for this campaign:

case study A

On month four, ABC Company added more business and increased the number of agents to six.


We have been satisfied with the quality of the work Collective Solution has given us, and we will continue to work with them in the future for they have proved themselves consistent and dependable. They have always been dedicated to their job, and, with their hard work, they have always given careful, detailed, and reliable attention which in result has recovered a lot of money for us. Working with them has always been a pleasure, as they are professional and always amiable Thanks Collective Solution.

Jennifer, M (CEO)

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