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ABC Company Case Study

ABC Company received an unusually large batch of accounts (55,000) from one of their clients, 90% of which are Spanish-speaking debtors. In lieu of hiring agents adding to the staff, ABC Company engaged CS to provide four trained human resources to work these new files.

The following are the actual results of the first three months for this campaign:

case study A

On month four, ABC Company added more business and increased the number of agents to six.


Collective Solution has been like a partner to us for over a year now. We depend on them to handle nearly all of our services, both English and Spanish. When we overstaff they let us know and they are not afraid to decrease headcount if they feel it is not in our best interest to maintain the status quo. They represent what real partners are all about. From the top Executive Level to the Agent Level, they treat us with the upmost respect and act as if they are a part of our company.

Walter F. (CFO)

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