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ABC Company Case Study

ABC Company received an unusually large batch of accounts (55,000) from one of their clients, 90% of which are Spanish-speaking debtors. In lieu of hiring agents adding to the staff, ABC Company engaged CS to provide four trained human resources to work these new files.

The following are the actual results of the first three months for this campaign:

case study A

On month four, ABC Company added more business and increased the number of agents to six.


This letter is to serve as a recommendation for Collective Solution. We have been with them for approximately two years. They have been very good at collecting our bad debts and are most diligent in their communication skills. I would gladly recommend their agency for they have recovered a lot of money for us.

Jack, M. (COO)

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