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ABC Company Case Study

ABC Company received an unusually large batch of accounts (55,000) from one of their clients, 90% of which are Spanish-speaking debtors. In lieu of hiring agents adding to the staff, ABC Company engaged CS to provide four trained human resources to work these new files.

The following are the actual results of the first three months for this campaign:

case study A

On month four, ABC Company added more business and increased the number of agents to six.


We have run several different campaigns through Collective Solution and will continue to run all of our upcoming events through them as well. They have proven to be very competent and professional in the outbound area. Sales are always good when we use them. And all reporting results are always on time and accurate. The SPH is always either at goal or greater with the results showing.

Beverly L.

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