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ABC Company Case Study

ABC Company received an unusually large batch of accounts (55,000) from one of their clients, 90% of which are Spanish-speaking debtors. In lieu of hiring agents adding to the staff, ABC Company engaged CS to provide four trained human resources to work these new files.

The following are the actual results of the first three months for this campaign:

case study A

On month four, ABC Company added more business and increased the number of agents to six.

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When we started with Collective Solution to handle our Outbound Surveys, they invited us to tour the facility. From the moment we arrived we were treated like we were already family and the general attitude of everyone in the center was upbeat and enthusiastic. The results were far above our expectations and the data we received back was the most accurate we have ever seen. We think we have a life time partner now.

James C.

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