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ABC Company Case Study

ABC Company received an unusually large batch of accounts (55,000) from one of their clients, 90% of which are Spanish-speaking debtors. In lieu of hiring agents adding to the staff, ABC Company engaged CS to provide four trained human resources to work these new files.

The following are the actual results of the first three months for this campaign:

case study A

On month four, ABC Company added more business and increased the number of agents to six.


Our Customer Service has never been more efficient since we started with Collective Solution. They have met all their KPI’s on a regular basis and maintained service levels better than our previous Outsourced Vendor. Once all is said and done the cost of doing business with an Outsourced vendor has decreased by 10% including customer retention.

Michelle G.

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