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ABC Company Case Study

ABC Company received an unusually large batch of accounts (55,000) from one of their clients, 90% of which are Spanish-speaking debtors. In lieu of hiring agents adding to the staff, ABC Company engaged CS to provide four trained human resources to work these new files.

The following are the actual results of the first three months for this campaign:

case study A

On month four, ABC Company added more business and increased the number of agents to six.


We started out Outbound Sales campaign with Collective Solution last March and from day one they proved they could handle the job. The SPH is greater than what we agreed to have and our sales have increased dramatically. This is going to be our main vendor for sales.

Harriet D.

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