back office outsourcing, explained

DECEMBER 20, 2021

Back office outsourcing is the hottest new business buzzword. What does it really mean for your business? Collective Solution is here with the answers you’ve been looking for.

An Overview to Back Office Outsourcing

Inefficient back offices cost businesses time and money. Yet, many back office tasks are not immediately income-generating, and splitting staff time between their essential duties and answering phones or filing paperwork is a waste of their talents. All the same, you can’t ignore the tasks, either.


Back office outsourcing services step into the breach to help. You carry on with your core daily business, allowing them to manage the IT, data processing, order handling, admin, and other back office tasks for you.

When to Consider Back Office Outsourcing

When is it time to think about back office process outsourcing? Frankly, any time you find you need efficient, cost-effective management of your non-core activities. For many small businesses, that need could be immediate. Larger businesses also benefit from outsourcing, especially at busy times of the year.

Pros & Cons to Back Office Outsourcing

Back office business process support outsourcing has a lot to offer a business. Of course, that doesn’t mean it’s always smooth sailing! Let’s take a look at some key pros and cons of back office outsourcing.

3 Pros to Back Office Outsourcing

What benefits are there to outsourcing back office operations? Whilst the list goes on and on, here’s three key benefits you should know.

Pro #1 - Focus

By taking the extraneous business tasks away from the company, you have an opportunity to focus on what really matters-your income-generating activities. Yet you have the security of knowing everything is in good hands.

Pro #2 - Scalability

Onboarding new staff and expanding infrastructure is expensive and time-consuming. It can be difficult to train and expand business operations at busy times of the year and then reduce them when not needed. Not so when you are using back office support companies, however! It’s as simple as a change in the contract to get more or less staff working on your needs.

Pro #3 - Time and cost-efficiency

Likewise, you’re no longer footing the costs of that expansion, or the costs of wasted salaries in slow periods. Because you’re working with a back office BPO expert, they have the necessary expertise and infrastructure in place already, and you can leverage it for your own brand at a fixed cost.

3 Cons to Back Office Outsourcing

Back office outsourcing companies are not all created equal. Working with a quality partner is key to getting the services you need. What cons should you look out for?

Con #1 - Security

In the work-from-home world, security, particularly cyber security, is a growing concern for businesses. Any time you add a third-party partner, that risk does increase. However, there are plenty of measures you can take to outsource properly.

Con #2 - Direct Control

Obviously, with a service provider in place, you don’t have direct control over their staff. Who they hire, and other issues, are not yours to control. However, most back office service providers take great care to help you find the perfect match for your team, and many will even allow you to train staff in their role for your company.

Con #3 - Business Culture

Not all back office outsourcing companies will have the same time zones and business culture as you do. Making sure that you work with a company who works the way you do, that will gel with your customers, is critical.

How to Choose a Back Office Outsourcing Company

Choosing a back office outsourcing company is very similar to finding any other trusted third party partner. You will need to research the company, and conduct a thorough onboarding to make sure you are working with a reputable, trustworthy partner who will care about your business the same way you do. Prices are important, but so is the overall service.

Introduction to Collective Solution

Collective Solution is proud to offer you outsourced back office tasks that fit seamlessly with your company. With over a decade’s experience, we have the infrastructure, resources, and expert staff to make sure your back office runs as smoothly as the rest of your company. From direct call center services to handling your administration needs, let us find the perfect solution for you.