We are passionate about creating incredible customer experiences.
If you love solutions,
you'll love us.
Started by entrepreneurs, for entrepreneurs, collective solution offers a human approach to call centers. We set out nearly two decades ago to help large businesses and entrepreneurs alike grow their businesses with confidence. We are making it easier to scale their customer service divisions by managing the complexities of those operations on our side. As a team, we offer the experience of a tenured, dedicated staff without the overhead, providing our clients a cost sensitive solution without sacrificing operational excellence.
We don’t provide a service, we provide a solution.
We have spent the last decade growing, refining and excelling at delivering a top of the line customer service experience for our clients and our client’s clients. We provide them with the honest, sound solutions they require for their call center needs while offering the flexibility they require to scale seasonally based on the demands of their market.
We treat our client's businesses as our own.
We believe in helping businesses and entrepreneurs grow.
Our passion and commitment is to our clients, and their clients - and the proof is in our history.
We believe success does not come from those who wait for orders and directions. Take the initiative to be a leader, to provide creative solutions, and to get the most out of life.
embrace new challenges with courage & flexibility
We are adaptable and open to challenges and changes that are given to us. We find a way to make things work.
celebrate teamwork & have fun
We believe in a work atmosphere that encourages team success and fun.
we are one with your clients & colleagues
We treat people the way we want to be treated ourselves. We give the utmost care to our clients because they provide us the opportunity to do what we do best every day. We treat our colleagues with respect as they help us do what we do best every day.
pursue continual growth & improvement
We believe we should always strive for personal and professional growth. Learning is just as important as taking the time and initiative to do things better.
A history of success.
a future of opportunities.
We started our business as CA Telemarketing Inc., in the Philippines.
We opened our new location as Collective Solution in Honduras.
We globally re-branded our company as Collective Solution.
We opened in a third location in Montego Bay, Jamaica.
We permanently re-located our Jamaican office to Sandy Bay.
We refreshed our brand to align with our goals for future growth.