Robert is an accomplished leader, with a track record of working with high-growth companies. He brings close to 30 years of leadership, inspiration, operational experience, technical breadth, and passion for customer care. He was the Chief Operating Officer for Veyo, a non-emergency medical transportation (NEMT) broker. With experience in customer service, third-party transportation oversight, client satisfaction, contact center operations, and budget management. Before joining Veyo, Camacho was Vice President of Contact Center Operations for Agero. He was responsible for overseeing the operations of Agero’s six-driver assistance response centers and over 3,000 associates (roadside assistance, claims management services for auto insurance carriers, and connected vehicle services for automobile manufacturers).
Camacho was also the founder of Customer First Consulting where he helped several leading BPOs achieve World Class results and expand operations across the globe. Robert and his fiancé Adeela have 3 Boston Terriers (Brown, Bruno, and Charley) and love spending time watching really bad, old-school horror movies. Robert holds a Bachelor of Science Degree in Political Science from the University of Arizona, where he also earned his MBA in 2011.
Senior VP of Global Operations
VP of Contact Center Operations
VP of Global Human Resources
Agustin is an accomplished champion of the employee lifecycle and with over 25 years of Human Resources operations leadership. Trevino’s experience as a strategic partner spans multiple industries with global people operations and diverse workforces. Most recently Agustin was head of Human Resources for a mining company with nearly 3000 employees and has served as an advisor/consultant to a non-profit organization in clinical research.
Agustin resides in Arizona with this family and is fluent in Spanish. Augie holds a bachelor’s in Business Administration with an emphasis in Human Resource Management and is certified as an EQ (Emotional Intelligence) facilitator and SHRM professional.
VP of Operations, Planning and Analysis
Senior Client Results Manager
Sakina has over 15 years of experience in call centers ranging from roadside assistance, sales, technical support, retail, and cruising. She has worked in an all-remote BPO for the last 5 years managing and launching multiple programs successfully and acquiring additional lines of business through successful execution of key metrics and client-building rapport. Sakina holds a degree in Biochemistry and Accounting. She currently resides in Massachusetts with her husband, son, and stepdaughter.
Director of Global Finance
Director of Capacity, Planning & Insights
Suellen has over 13 years of experience in Workforce Management ranging from Airline, Mortgage, Financial, Telco, Retail, and Insurance. She is greenbelt certified and has been involved in several process improvement projects. Manduriaga is an expert in Forecasting, Scheduling, Client Services, and Real-Time Management. She has a record of developing proactive relationships and the ability to mentor, provide educational inputs, and guide junior staff.
Suellen has completed her degree in Bachelor of Science Major in Tourism. She is a foodie, adventurous, not much of an active outdoor junkie since the Pandemic but would compensate for swimming as a workout. Sue is a single mom to a 17-year-old boy and a fur mom to her 2-year-old Frenchie named Rascal. She is an advocate of LGBTQ+ and women empowerment.