honduras leaders

Ailin Diaz

site leader

Bachelor’s degree in Business Administration and Master in Human Resources. 20 years experience in Human Resources with 10+ in BPO Industry.


Loves coffee so much that has a dog named Capuccino.

Ricardo Salmeron

senior operations manager

Bachelor’s Degree in Industrial Engineer. He has worked in BPO for 11 years understanding the needs of our clients when seeking a great customer service experience, supporting with LOB’s ramps in different leadership positions. He is highly experienced in ramping different accounts and while adapting easily to change. He believes in developing good leaders will help our front line to be successful and achieve the company’s goals and requirements. He has experience supporting the largest telecommunications company in the US.


His favorite book is A Leader’s Legacy by James M. Kouzes and his favorite movie Forest Gump. In his free time, he enjoys gaming although his skills are not the best as he jokingly confesses.

Claudia Garcia

corporate training lead

Worked in the BPO industry since 2014 with extensive experience in diverse fields such as Trainer, Senior Supervisor, Customer Experience Champion, Learning and Development Manager, and Quality Assurance Manager. Currently, she is Collective Solution’s Corporate Training Lead.


She enjoys reading, playing soccer with her toddler, and watching shows on Netflix in her free time. Her favorite book is George R. R. Martin’s A Song of Ice and Fire and is learning to play the Ukelele.